Customization Policy – Vaya Shoes

At Vaya Shoes, we offer a beautiful customization option for customers who want a pair made exactly to their style. Whether you need a specific heel height or a custom color, we craft each customized pair with special care and attention.

What You Can Customize

• Heel height
• Color shade
• Minor design adjustments (if available)
• Strap style (selected designs)

Our team ensures every custom pair is made with premium finishing and comfortable fit.

How to Place a Custom Order

Customization is handled exclusively through WhatsApp so we can discuss the details properly and guide you step by step.

Please contact us on WhatsApp to place a custom order.
Our team will confirm your design, share available options, and guide you through the process.

Advance Payment Requirement

All customized orders require advance payment before production begins.
Because customized pairs are:

• Made individually on request
• Not kept in ready stock
• Crafted exclusively for one customer
• Unable to be resold if the customer changes their mind

The advance payment helps us confirm your order and start production without delays. This ensures smooth processing, accurate crafting, and timely delivery.

Production Time

Custom orders take 5–10 working days, depending on design and material availability.
We will keep you updated throughout the process.

Return & Exchange

Customized items are non-refundable and non-exchangeable, as they are made specifically according to your selected preferences.

Our Promise

Each customized pair is crafted with premium finishing, comfort padding, and careful attention to detail  made especially for you.